How can we help?

Email support

consiliora.nexus.ltd [at] gmail.com

Please include your phone model and Android version, the App version (shown in the App’s Settings) and a short description of what happened.

Common questions

• How do I cancel my subscription?Open the Play Store, tap your profile, then Payments & subscriptions › Subscriptions, choose Brumo Cleaner and tap Cancel. Uninstalling the App does not cancel it.
• I paid but PRO is not active.Make sure the phone uses the same Google account as the purchase and use the restore option in the App. If it still doesn’t work, write to us with your Google Play order number.
• How do I get a refund?Within 48 hours of the purchase you can request a refund directly from Google Play. After that, write to us and we will help.
• Why does the App ask for so many permissions?Each tool needs access to what it cleans: photos for the gallery scan, contacts for the contacts tool, calendar for calendar cleanup, all files access for File Manager and usage access for App Manager. The App asks only when you open that tool, and you can withdraw access in Android settings.
• Can I get back something I deleted?On Android 11 and later, deleted photos and videos stay in Recently deleted for 30 days — restore them from your gallery app. Other deletions can’t be undone.
• I forgot my Secret Space PIN.Secret Space is encrypted on your phone and we have no copy of the key, so we can’t unlock it. If you set up fingerprint or face unlock, use it to get in.
• How do I delete my data?Your files never leave your phone; uninstalling the App deletes everything it stored on the device, including Secret Space and contact backups. To ask our service providers to delete analytics or subscription data, write to us.